New Home Construction 101: Customer Service/Options/Warranty

As a local Colorado home builder, Celebrity Custom Homes thinks of their customers as neighbors…and in some cases, they literally are. Celebrity views customer service as a long-term commitment to quality, not a short-term sales tool. In fact, they use Guild Quality, an independent customer satisfaction researcher, to survey every one of their home buyers. The results speak for themselves, with 86 customer reviews averaging 4.9 out of 5 stars.

The Celebrity commitment to customer service begins well before the closing on your new home. They believe that designing your home and choosing its finishes should never feel rushed or formulaic. That’s why a personal Design Coordinator spends up to 100 hours on behalf of each client personalizing everything from tile and paint to custom mudrooms and coffee bars. Some builders won’t flex for customers, but Celebrity builds a multitude of options right into their plans and offers many custom options as well, such as outdoor kitchens, courtyard fireplaces, butler’s pantries, four-car garages or just about anything else you can imagine. You can rest easy knowing that Celebrity will be by your side through the entire design and construction of the home of your dreams at Pradera.

The goal of an exceptional experience for Celebrity’s home buyers doesn’t end at closing. Instead of delegating warranty work to a third-party service, they manage it in-house. This translates into faster response time and better quality-control. Because Celebrity built your home, their experience with its design, materials and construction makes them the most knowledgeable to service it as well.


Nestled along the rolling hills of Douglas County, Pradera is the area’s premier master-planned luxury community. Residents enjoy a year-round private golf course in an ideal climate. Find inspiration in spacious, stunning brand-new homes from award-winning builder Celebrity Custom Homes. Contact us today and begin your journey toward luxurious living.

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